Terms & Conditions

1) Acceptance of terms

These terms form a binding agreement between you and Mungez regarding your use of Mungez HR (the "Service"). If you accept these terms on behalf of a company, you confirm that you are legally authorised to bind that company.

The Privacy Policy forms an integral part of these terms.

2) Definitions

• Service: the Mungez HR platform across all its interfaces — website, web dashboard, mobile app, and the messaging bot.
• Customer: the company or organisation subscribed to the Service.
• User: any person the Customer grants access to (admin, HR, accountant, employee).
• Customer Data: all data entered into the Service by the Customer or its Users.

3) Eligibility and accounts

• You must be at least 18 years old to use the Service.
• You agree to provide accurate, complete information and to keep it up to date.
• You are responsible for keeping your credentials confidential and for all activity under your account.
• You must notify us immediately if you suspect any unauthorised use of your account.
• For security reasons, an employee account is bound to a single device for attendance; unbinding is done only through the Customer's HR administration.

4) Free trial and subscription

• We offer a free trial of the Service with no payment details required and no obligation to continue.
• The free trial is for evaluation only, and we may apply reasonable limits on users, duration or data volume.
• Activating any account is subject to our review, and we may decline or end any request that does not meet these terms.
• After the trial, continued use is governed by a separate written agreement setting out the plan, fees and billing cycle.
• Any agreed fees are subject to applicable taxes, and amounts paid are non-refundable unless stated otherwise in writing.

5) Acceptable use

You agree not to do any of the following; a breach is grounds for immediate suspension:

• Use the Service for any unlawful purpose or in breach of applicable labour regulations.
• Attempt to hack, probe or penetration-test the Service, bypass access controls, or reach another customer's data.
• Reverse-engineer, copy, create derivative works from, resell or sublicense the Service.
• Upload malware or content that infringes third-party rights.
• Record attendance on behalf of another employee, or circumvent geolocation and device-binding controls.
• Use automated tools to scrape data or place undue load on the infrastructure.
• Enter other people's personal data without a valid legal basis for processing it.

6) Customer data and ownership

• Customer Data belongs to the Customer — we claim no ownership over it.
• The Customer grants us a limited licence to use its data solely to operate the Service and provide support.
• The Customer acknowledges that it is the Data Controller, that it has obtained all necessary consents from its employees, and that we act as Data Processor under its instructions and the Privacy Policy.
• The Customer remains responsible for the accuracy of the data entered and for the correctness of payroll results it approves.
• The Customer can export its data at any time while the subscription is active.

7) Intellectual property

The Service and everything it contains — software, designs, logos, trademarks and documentation — is the exclusive property of Mungez and protected by intellectual property law. These terms grant you only a personal, limited, non-exclusive, non-transferable and revocable licence to use the Service for the duration of your subscription and for the authorised purpose only.

8) Availability, maintenance and support

• We aim to keep the Service available around the clock, but we do not guarantee uninterrupted operation.
• We may perform scheduled maintenance and will give advance notice wherever possible.
• The Service may be affected by factors outside our control (internet outages, hosting provider failures, force majeure).
• Technical support is provided at support@getmungez.com during official business hours.

9) Disclaimer of warranties

The Service is provided "as is" and "as available" without warranties of any kind, express or implied, including — without limitation — warranties of merchantability, fitness for a particular purpose, or non-infringement.

Important: payroll and tax results depend on the data and policies entered by the Customer. Final review and approval remain the Customer's responsibility, and we accept no liability for any tax, social insurance or labour obligation arising from incorrect data or configuration.

10) Limitation of liability

• We are not liable for indirect, consequential or incidental damages, including loss of profit, loss of goodwill, or data loss.
• Our total liability, on any basis, is limited to the amounts actually paid by the Customer for the Service during the twelve months preceding the event giving rise to the claim. For free usage, maximum liability is nil.
• Nothing in these terms excludes liability for fraud, gross negligence, or anything that cannot lawfully be excluded.

11) Indemnity

The Customer agrees to indemnify and defend us against any claim, action or fine arising from its use of the Service in breach of these terms, or from processing its employees' data without a legal basis.

12) Suspension and termination

• We may suspend or terminate an account immediately for a material breach of these terms, non-payment, or usage that threatens platform security.
• The Customer may stop using the Service at any time by notifying us in writing.
• After termination, the Customer has 90 days to export its data before it is permanently deleted in line with the Privacy Policy.
• The intellectual property, limitation of liability, indemnity and governing law clauses survive termination.

13) Additional app store terms

The following applies to the version downloaded from the App Store or Google Play and prevails over anything to the contrary in these terms:

• Agreement with us, not the store: this agreement is between you and Mungez alone, not with Apple Inc. or Google LLC.
• Scope of licence: you are granted a non-transferable licence to use the app on any device you own or control, in line with the applicable store's usage rules.
• Maintenance and support: we are solely responsible for maintenance and technical support; the store operator has no obligation in this respect.
• Warranty: if the app fails to conform to any applicable warranty, you may notify Apple for a refund of the purchase price (if any); Apple has no other warranty obligation.
• Product claims: we — not the store operator — are responsible for claims relating to the app, including product liability, legal compliance and consumer protection.
• Intellectual property claims: if a third party claims the app infringes its intellectual property rights, we will handle the investigation, defence and settlement.
• Export compliance: you confirm you are not located in a country subject to a U.S. export embargo and are not on any prohibited-party list.
• Third-party beneficiary: Apple and its subsidiaries are third-party beneficiaries of this agreement and may enforce it against you.

14) Changes to these terms

We may amend these terms. We publish the updated version on this page with a new effective date and notify you of material changes before they take effect. Continuing to use the Service after that date constitutes acceptance of the new version.

15) Governing law and disputes

These terms are governed by and construed in accordance with the laws of the Arab Republic of Egypt. In the event of a dispute, the parties will attempt an amicable settlement within 30 days; failing that, the competent courts of the Arab Republic of Egypt have exclusive jurisdiction.

If any clause is held invalid, the remaining clauses remain in full force and effect.